Frequently Asked Questions
Are Sistema products fridge and freezer safe?
Yes. It is safe to store all our products in fridge or freezer.
Please note: Temperature may vary by product.
Stainless Steel bottles, such as 600ml 18/8 Stainless Steel Bottle and 750ml 18/8 Stainless Steel Bottle, are NOT freezer safe.
Can I microwave food in your products?
We have a dedicated range of microwave products especially designed for use in microwaves. Most other plastic products can be used in a microwave for reheating and defrosting provided that the lids are removed.
Please note: Ultra Round containers are NOT microwave safe, however Ultra Square containers are microwave safe without lid only.
FreshWorks containers are NOT designed to be safe for microwave use.
Are products dishwasher safe?
All our Klip It Products are dishwasher safe – we do recommend that these be put into the top shelf only. If unsure please look at your product on our website as each item has icons showing whether they are freezer, microwave or dishwasher safe.
Should I wash my Sistema containers before using them?
Yes if you are going to be storing food in your Sistema container we do recommend that you wash them prior to use either in warm soapy water or on the top rack of your dishwasher.
I am concerned about microwave cooking in a plastic container, is it safe for my family?
All materials used in the manufacture of Sistema products are Bisphenol A free. Our Sistema houseware range of food storage are manufactured from Polyolefin’s. Polyolefin’s are naturally soft and flexible and do not contain any Phthalate plasticisers. Our products are all BPA free and do not leach, making all our food containers completely food safe. In addition our microwave range has been specifically designed for microwave cooking, with variable steam vents and cool lift handles.
How do I cook with Sistema microwave products?
Where can I purchase Sistema products? Is it sold internationally?
Sistema products are currently sold in over 82 countries. For a full stockist list please check out our stockist list click here.
How do I look after my Sistema products?
There are no special detergents required other than regular cleaning and washing by hand or in the top draw of your dishwasher.
Will my Sistema product stain?
Some foods, like tomato-based sauces or curries can stain containers. Before cooking spray your container with non-stick cooking spray or oil to help reduce the risk of staining. If staining does occur, we recommend applying a paste of baking soda and water and then rinsing thoroughly, this can help reduce the stain. Stained product will still be food safe to be used again and again.
Are Sistema products stackable?
The modular shapes of our Klip it range enables these items to be stacked thus saving space in your pantry, fridge or freezer.
Can I buy direct from Sistema or on the web?
Sistema does not sell direct to consumers. However our products are sold in 82 countries through many of the world's largest retailers. Most retailers have their own e retail site and you will find our products there. To see a full list of stockist near you please see our stockist list click here.
What is your replacement policy?
Sistema warrants to the original owner that this product is free from defects in material and workmanship for a period of one year from the date of the original purchase. If this product is defective when used as intended under normal household conditions within the specified period, Sistema will replace the product, send a replacement part or issue a refund (at our option) when the consumer provides a proof of purchase (either a bill of sale, receipted invoice, or other proof that the product is within the warranty period), along with a full description of the defect. Contact your nearest distributor, a list can be found by clicking here or contact us directly. Please ensure that you provide us with your name, address and contact phone number so we can get in touch.
There is a slight smell in the container when I first open it?
This is caused by the slipping agent that is used in the manufacturing process. It is harmless, will not contaminate food and will disappear over time.
How do I store food in Sistema products?
Always allow food to cool before applying lid and sealing.
I am interested in becoming a stockist of Sistema Product. What is the procedure?
What makes Sistema products unique compared to other manufacturers products?
All of our plastic products are made in New Zealand using state of the art machinery. Our designs are innovative and we are constantly looking at ways we can improve our customers lives through the use of clever design.
What if I want to know more about any of the above?
If you would like further information about any of our FAQ’s or you need help with a subject not covered here please contact our customer support team by clicking here.
What makes Sistema products Unique?
Our clip design is unique to Sistema products. Look for it to ensure that you are buying a genuine Sistema product.
How do I clean my bottle cap?
Cleaning instructions for Sistema bottle caps:
We recommend after use you remove the cap from the bottle, extend the pop up sipper to the open position and put the top either in the dishwasher or hand wash and then place in water for five minutes with a sterilising solution.
Under normal use this should be sufficient to clean the cap.
If you want to thoroughly sterilise them we recommend that you disassemble the top as per our video instructions. There are three styles of Sistema caps currently on the market, please identify which one you have and watch the appropriate video here.
Does Sistema® recycle any of its plastic waste?
We at Sistema® take our role as plastic moulders very seriously and we work to reduce our waste as much as possible.
We do this in a number of ways including using the waste plastic material that comes from our manufacturing process and recycling it into coat hangers and grid mats. We are the largest manufacturer of coat hangers in NZ and our grid mats are used for driveways and landscaping areas. Both of these product ranges are suitable for recycled material.
All our other products are manufactured to food grade standards and we are unable to use anything other than virgin material for obvious reasons.